End-User License Agreement

1. Introduction and Acceptance of Terms

This End-User License Agreement ("Agreement" or "EULA") is a legally binding contract between you ("User," "you," or "your") and Dr.LOOK E-Commerce Limited, operating under the trade name Dr.Look AI ("Company," "we," "us," or "our"), based in Hong Kong.

This Agreement governs your use of the Dr.Look AI AI Learning Camera (the "Device"), the Dr.Look AI companion mobile application (the "App"), and all related software, firmware, cloud services, content, features, and updates (collectively, the "Licensed Product" or "Service").

BY ACTIVATING THE DEVICE, DOWNLOADING OR INSTALLING THE APP, CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING ANY PART OF THE LICENSED PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. If you do not agree, do not use the Licensed Product and return the Device in accordance with the applicable return policy (see Section 13).

If you are a parent or legal guardian granting permission for a child under the age of 13 (or such other age as required by applicable law) to use the Licensed Product, you accept this Agreement on the child's behalf and agree to be responsible for the child's use of the Licensed Product.

2. Definitions

For purposes of this Agreement, the following terms have the meanings set forth below:

• "Account" means the user account created through the App to access and manage the Licensed Product.

• "AI Content" means any content generated or processed by artificial intelligence within the Licensed Product, including but not limited to object recognition results, stories, educational content, creative effects, and interactive responses.

• "App" means the Dr.Look AI companion mobile application made available by the Company through supported distribution channels, including supported app stores where applicable.

• "Child" or "Children" means any individual under the age of 13 in the United States, or under such other age as required by applicable law in the relevant jurisdiction (for example, up to 16 in certain European Union member states under the GDPR).

• "Device" means the Dr.Look AI AI Learning Camera hardware product manufactured or distributed by the Company.

• "Licensed Product" means the Device, the App, and all related software, firmware, cloud services, content, features, and updates, collectively.

• "Parent" means a parent or legal guardian of a Child who has provided Verifiable Parental Consent.

• "User Content" means any images, voice recordings, photographs, text inputs, AI chat interactions, or other data captured, uploaded, or submitted by users through the Licensed Product.

• "Verifiable Parental Consent" means consent provided by a parent or legal guardian in compliance with the Children's Online Privacy Protection Act (COPPA), the EU General Data Protection Regulation (GDPR), and other applicable child protection laws.

3. License Grant

3.1 Scope of License

Subject to the terms of this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Install and use the App on mobile devices you own or control, solely in connection with the Device;

• Use the Device firmware and embedded software for its intended educational and personal, non-commercial purposes;

• Access and use the cloud-based services provided through the Licensed Product in accordance with this Agreement; and

• View, download, and use AI Content generated by the Licensed Product for personal, non-commercial purposes.

3.2 License Restrictions

You shall not, and shall not permit any third party to:

• Copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Licensed Product;

• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or architecture of the software or firmware;

• Remove, alter, or obscure any proprietary notices, labels, trademarks, or copyright markings on the Device or within the App;

• Use the Licensed Product for any commercial, unlawful, or unauthorized purpose;

• Circumvent, disable, or interfere with any security, digital rights management, or access-control features of the Licensed Product;

• Use the Licensed Product to develop competing products or services;

• Attempt to gain unauthorized access to the Company's servers, networks, or cloud infrastructure; or

• Use the Licensed Product in any manner that could damage, disable, overburden, or impair the Company's servers or networks.

3.3 Multi-Device Use

The license granted herein permits you to install the App on a reasonable number of personal mobile devices you own or control, provided that each installation is associated with the same Account and used in connection with a single Device. Each Device requires its own license. Additional Devices may be registered to the same Account subject to any limits the Company may impose.

3.4 Reservation of Rights

The Company and its licensors retain all right, title, and interest in and to the Licensed Product, including all intellectual property rights therein. This Agreement does not convey to you any rights of ownership in or related to the Licensed Product. All rights not expressly granted herein are reserved by the Company.

4. Account Registration and Security

4.1 Account Creation

To use certain features of the Licensed Product, you must create an Account. During registration, you may be asked to provide information such as your name, email address, login details, and other information reasonably needed to create or manage the Account, provide support, or process an order. You agree to provide accurate, current, and complete information and to keep it updated.

4.2 Account Credentials

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account. You agree to notify us immediately at support@drlookai.ai if you become aware of any unauthorized use of your Account or any other breach of security.

4.3 Parental Accounts

Because the Device is designed for Children, a parent or legal guardian must create and manage the Account. The Parent is responsible for all use of the Licensed Product associated with the Account, including any use by the Child. The Parent retains full control over the Child's access settings through the App's parental control features.

4.4 Account Dormancy

If your Account remains inactive for a period of twelve (12) consecutive months, the Company may send you a notice to the email address associated with your Account. If no activity occurs within thirty (30) days following such notice, the Company reserves the right to deactivate your Account and handle associated data in accordance with Section 9.3 (Data Retention). You may request reactivation or support by contacting us at support@drlookai.ai.

5. Children's Privacy and Parental Consent

5.1 COPPA Compliance

The Licensed Product is designed for use by children aged 3 and older under parental supervision. We are committed to protecting children's privacy and to handling children's data in accordance with applicable law, including COPPA where it applies.

5.2 Parents, Guardians, and Regional Age Thresholds

In some jurisdictions, a child may not be able to consent to certain processing activities on their own. Where applicable law requires consent from a parent or legal guardian, that consent must be provided before the child uses the relevant features of the Licensed Product.

5.3 Parental Consent and Account Management

Parents or legal guardians are responsible for account setup, consent decisions, device settings, and parental controls associated with a child's use of the Licensed Product. Where applicable law requires parental consent before certain information is collected or processed, we expect that consent to be provided through the account, setup, checkout, or support processes we make available.

5.4 Service Providers and Child Data

We may disclose children's personal information to service providers that help us operate, host, secure, support, or improve the Licensed Product, but only as reasonably necessary for those purposes and subject to applicable law.

5.5 Parental Rights

Parents have the right to:

• Review the personal information collected from their Child;

• Request deletion of their Child's personal information;

• Refuse further collection or use of their Child's personal information;

• Revoke previously given consent at any time;

• Control and configure the Child's access to Licensed Product features through the App's parental controls;

• Report any inappropriate AI Content encountered by the Child; and

• Contact us at support@drlookai.ai to exercise any of these rights.

5.6 Data Collected from Children

The Licensed Product may collect the following data from or about a Child during use:

• Images and photographs captured through the Device;

• Voice recordings and similar audio inputs captured during use;

• Text questions, chat inputs, or other prompts submitted through the Licensed Product;

• Basic account, device, or settings information associated with the Licensed Product;

• Device usage data, activity history, and learning or interaction records;

• Recognition queries, service logs, or troubleshooting information generated through use;

• Technical information such as device identifiers, device type, operating system, or similar service data; and

• Other information reasonably necessary to operate, secure, support, or improve the Licensed Product.

We use this information to provide, maintain, secure, support, personalize, and improve the Licensed Product, manage accounts, communicate with parents or guardians about service-related matters, and comply with applicable law. For more detail, please review our Privacy Policy.

5.7 No Advertising or Behavioral Profiling

The Licensed Product does not display advertisements to Children. The Company does not use data collected from Children for targeted advertising, behavioral profiling, or the sale or sharing of personal information to third parties for marketing purposes. No data collected from or about Children is used for any purpose other than those expressly described in this Agreement and our Privacy Policy.

5.8 Age Verification

The Company implements reasonable measures to verify that the Account holder is an adult parent or legal guardian. If the Company discovers that an Account has been created by or for a Child without valid Verifiable Parental Consent, the Company reserves the right to immediately suspend or terminate the Account and delete all associated personal data.

6. AI-Generated Content and Services

6.1 Nature of AI Content

The Licensed Product uses artificial intelligence and machine learning technologies, including third-party AI services, to provide educational content such as object recognition, storytelling, language learning, and creative features. AI Content is generated algorithmically and may not always be accurate or complete.

6.2 AI-Assisted Outputs

Some features of the Licensed Product rely on automated processing or AI-assisted outputs. Those outputs may not always be accurate, complete, or appropriate for every situation, so parents and guardians should supervise use and review outputs critically.

6.3 Content Safety

We may use moderation, filtering, or other safety measures to reduce the risk of inappropriate content, but we do not guarantee that all AI-assisted outputs will be error-free, complete, or suitable for every child or situation. Parents may report content concerns through the App or by contacting us at support@drlookai.ai.

6.4 No Professional Advice

AI Content is provided for educational and informational purposes only. It does not constitute professional, medical, psychological, or any other form of expert advice. You should not rely on AI Content as a substitute for professional guidance.

6.5 Third-Party AI Services

The Licensed Product may rely on third-party cloud, recognition, speech, storage, moderation, analytics, or other technology providers. The providers we use may change over time. The Company is not responsible for the separate terms, privacy practices, or availability of third-party services that are outside its reasonable control.

6.6 Product Improvement and Analytics

Any use of User Content or personal data for analytics, product improvement, or related processing is governed by our Privacy Policy and applicable law. Where we use aggregated or de-identified information, we aim to do so in a manner that does not identify an individual.

6.7 Ownership of AI Content

To the maximum extent permitted by applicable law, AI Content generated by the Licensed Product is owned by the Company. You are granted a limited, personal, non-commercial license to use AI Content generated through your use of the Licensed Product. You may not use AI Content for commercial purposes, redistribute it, or claim ownership of it.

6.8 Feature Scope

The Device's camera, microphones, and AI-assisted features are intended to support the educational and interactive functions described in this Agreement and related product materials.

7. User Content

7.1 Your Content

The Licensed Product allows users to capture images, record voice interactions, and generate other content. You retain ownership of the original User Content you create or upload through the Licensed Product, subject to the license granted below.

7.2 License to User Content

By using the Licensed Product, you grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, process, adapt, and display User Content solely for the purposes of providing, maintaining, and improving the Licensed Product. This license is limited to what is reasonably necessary to operate the Licensed Product and does not extend to any purpose unrelated to the delivery of the Licensed Product's core services. The Company will not sublicense, sell, or transfer User Content to third parties except as strictly necessary to provide the Licensed Product (for example, cloud hosting and AI processing providers bound by data protection agreements).

7.3 User Content Standards

You agree that User Content submitted through the Licensed Product will not:

• Contain any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable material;

• Infringe any patent, trademark, copyright, trade secret, or other intellectual property or proprietary right of any third party;

• Contain software viruses, malware, or any other code designed to interfere with the functionality of the Licensed Product; or

• Violate the privacy or publicity rights of any third party.

7.4 Content Removal

The Company reserves the right, but has no obligation, to monitor, review, or remove User Content at its sole discretion, without notice, for any reason, including but not limited to violation of this Agreement or applicable law.

8. Data Protection and Security

8.1 Data Protection Principles

The Company processes personal data in accordance with the principles of data minimization, purpose limitation, and storage limitation. We collect only the data necessary to provide the Licensed Product's educational services, and we do not retain data longer than necessary for the purposes described in this Agreement and our Privacy Policy.

8.2 Legal Basis for Processing (EU Users)

For users in the European Economic Area (EEA) and the United Kingdom, the Company processes personal data on the following legal bases: (a) Verifiable Parental Consent for Children's data (GDPR Article 6(1)(a) and Article 8); (b) performance of the contract between you and the Company for Account management and service delivery (GDPR Article 6(1)(b)); (c) compliance with legal obligations (GDPR Article 6(1)(c)); and (d) the Company's legitimate interests, such as improving service quality and ensuring security, where such interests are not overridden by the data subject's rights (GDPR Article 6(1)(f)). For full details, please refer to our Privacy Policy.

8.3 Data Encryption and Security

The Company uses reasonable technical and organizational measures designed to protect personal data and User Content against unauthorized access, disclosure, alteration, loss, and misuse, taking into account the nature of the Licensed Product and the information involved.

8.4 Data Breach Notification

If a data incident occurs, the Company will respond in accordance with applicable law and may notify affected users, regulators, or other authorities where required.

9. Cloud Services and Data Storage

9.1 Cloud-Based Features

Certain features of the Licensed Product require an internet connection and rely on cloud-based processing or storage. Some core functions may remain available offline, while full content access and certain AI-assisted features require connectivity.

9.2 Data Storage Locations and International Transfers

User data and content may be stored or processed in Hong Kong, the United States, the European Union or European Economic Area, the United Kingdom, and other countries where the Company or its service providers operate. Where applicable law requires safeguards for cross-border transfers, the Company will take steps reasonably designed to implement those safeguards.

9.3 Data Retention

The Company retains User Content and personal data only for as long as reasonably necessary for the purposes described in this Agreement and our Privacy Policy, or as otherwise required or permitted by law. Upon a valid deletion request, account closure, or other approved privacy request, we aim to delete or de-identify relevant personal data within 7 days, unless longer retention is required or permitted by law or reasonably needed for security, fraud prevention, an ongoing transaction, support, backup, or dispute resolution.

9.4 Offline Data Handling

The Device may support some offline functions. Data created during offline use may remain stored locally on the Device until connectivity is restored, a parent or user deletes it locally, or it is otherwise removed through normal device management and service processes.

9.5 Service Availability

The Company will use commercially reasonable efforts to maintain the availability of cloud services. However, the Company does not guarantee uninterrupted, error-free, or secure access to cloud services. Cloud services may be temporarily unavailable due to maintenance, updates, or factors beyond the Company's reasonable control.

10. Updates and Modifications

10.1 Software Updates

The Company may, from time to time, release updates, patches, bug fixes, or new versions of the Device firmware or App software. Some updates may be installed automatically, while others may require your action. You agree that the Company may automatically update the Licensed Product, and you consent to such automatic updates. Continued use of the Licensed Product after an update constitutes acceptance of the updated software.

10.2 Feature Changes

The Company reserves the right to modify, suspend, or discontinue any feature or functionality of the Licensed Product. For material changes that reduce core functionality of the Licensed Product, the Company will provide at least thirty (30) days' prior notice through the App or by email. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of any feature, except as required by applicable consumer protection law.

10.3 Agreement Modifications

The Company may update or modify this Agreement at any time. If we make material changes, we will notify you through the App, by email, or by other reasonable means at least thirty (30) days prior to the changes taking effect. For changes that negatively affect your rights or increase your obligations, your continued use of the Licensed Product after such notice period constitutes acceptance of the modified Agreement. If you do not agree to the modifications, you must stop using the Licensed Product and delete the App. For users in the European Union, material changes that negatively affect you may require your active consent, as required by Directive (EU) 2019/770.

11. Intellectual Property

11.1 Company Intellectual Property

The Licensed Product, including all software, firmware, AI models, algorithms, designs, graphics, text, images, trademarks, service marks, trade names (including "Dr.Look AI" and "Dr.Look AI AI Learning Camera"), logos, and all other intellectual property embodied therein, are the exclusive property of the Company or its licensors. Nothing in this Agreement grants you any right to use the Company's trademarks, trade names, or logos without prior written consent.

11.2 Feedback

If you provide the Company with any feedback, suggestions, ideas, or recommendations regarding the Licensed Product ("Feedback"), you hereby grant to the Company a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize such Feedback without any obligation or compensation to you.

12. Third-Party Services and App Stores

12.1 Third-Party Services

The Licensed Product may integrate with or contain links to third-party services, websites, or applications. The Company is not responsible for the content, privacy practices, or terms of any third-party services. Your use of third-party services is governed by the respective third party's terms and policies.

12.2 App Store Terms

The App is made available through the Apple App Store and Google Play Store (each, an "App Store"). Your download and use of the App is also subject to the terms and conditions of the applicable App Store. In the event of any conflict between this Agreement and the App Store terms, this Agreement shall govern to the extent permitted.

12.3 App Store Acknowledgments

You acknowledge and agree that:

• This Agreement is between you and the Company, not with the App Store provider;

• The App Store provider has no obligation to provide maintenance or support services for the App;

• In the event of any failure of the App to conform to any applicable warranty, you may notify the App Store provider for a refund (if applicable), and the App Store provider shall have no other warranty obligation with respect to the App;

• The App Store provider is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims; and

• The App Store provider is a third-party beneficiary of this Agreement and may enforce its terms against you.

13. Device Safety, Hardware, and Returns

13.1 Intended Use

The Device is designed for use by Children aged 3 and older under adult supervision. The Device should be used in accordance with the instructions and guidelines provided by the Company. The Company is not responsible for any injury, damage, or harm resulting from misuse of the Device or use inconsistent with the provided guidelines.

13.2 Product Safety

The Device is manufactured from non-toxic, child-safe materials. The Company endeavors to comply with applicable product safety standards and regulations in the markets where the Device is sold, including applicable requirements of the U.S. Consumer Product Safety Commission (CPSC) and European Union CE marking directives. However, the Device is not a toy and should not be treated as one. Adult supervision is recommended during use by young children.

13.3 Battery and Charging

The Device contains a rechargeable lithium battery. Users should follow all charging instructions provided with the Device. Do not expose the Device to extreme temperatures, water, or physical impact. Do not attempt to disassemble, modify, or repair the Device or its battery. Any unauthorized modification of the Device voids all warranties and may create safety hazards.

13.4 Minimum System Requirements

The App requires a compatible mobile device running a supported operating system. Minimum system requirements are published on the App Store listing pages and at https://drlookai.ai. The Company does not guarantee compatibility with all devices, operating system versions, or hardware configurations. It is your responsibility to verify compatibility before purchase.

13.5 Defective or Damaged Devices

If the Device arrives defective, damaged, or materially not as described, please contact support@drlookai.ai as soon as reasonably possible and, where possible, within 7 days of delivery. Subject to inspection and applicable law, the Company may provide repair, replacement, refund, store credit, or other appropriate support.

13.6 Returns and Refunds

If you are not satisfied with the Device, you may request a return in accordance with the return or refund policy published at https://drlookai.ai and any applicable App Store rules. As of the Effective Date of this Agreement, the published policy describes a 90-day return window for eligible returns, requires prior authorization, and may apply conditions such as return of original accessories and packaging, inspection on receipt, and a restocking fee of up to USD $25 for damaged or incomplete returns.

14. Software Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LICENSED PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. The Company expressly disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, the Company does not warrant that:

• The Licensed Product will meet your specific requirements or expectations;

• The Licensed Product will be uninterrupted, timely, secure, or error-free;

• The results obtained from use of the Licensed Product, including AI Content, will be accurate, reliable, or complete;

• Any errors or defects in the Licensed Product will be corrected; or

• The Licensed Product will be compatible with all devices, operating systems, or network configurations.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

In plain language: The software is provided as-is. We do our best to keep it working well, but we cannot promise it will be perfect or uninterrupted. Your statutory rights are not affected.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE LICENSED PRODUCT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE LICENSED PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID FOR THE DEVICE AND/OR APP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

The foregoing limitations shall not apply to (a) liability arising from the Company's gross negligence or willful misconduct, (b) liability that cannot be limited under applicable law, or (c) the Company's obligations under applicable data protection laws with respect to Children's personal information.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, the above limitations apply to the fullest extent permitted by applicable law.

In plain language: Our financial liability is generally limited to what you paid for the product. This does not limit liability for gross negligence, willful harm, or anything your local law says we must be liable for.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your use of or access to the Licensed Product in violation of this Agreement;

• Your violation of any applicable law or regulation;

• User Content you submit through the Licensed Product; or

• Your infringement of any third-party rights, including intellectual property or privacy rights.

Your indemnification obligations under this Section are subject to the following limitations: (a) the Company must promptly notify you in writing of any such claim; (b) you shall have sole control of the defense and settlement of such claim (provided that you may not settle any claim without the Company's prior written consent if the settlement requires the Company to take or refrain from taking any action); and (c) the Company shall provide you with reasonable cooperation at your expense.

17. Termination

17.1 Termination by You

You may terminate this Agreement at any time by deleting the App, ceasing use of the Device, and contacting us at support@drlookai.ai to request Account deletion.

17.2 Right to Cure

Except in cases of material breach that pose an immediate risk to the safety of Children or the security of the Licensed Product, the Company will provide you with written notice of any alleged breach and a reasonable opportunity (not less than fifteen (15) days) to cure such breach before exercising its termination rights under Section 17.3.

17.3 Termination by the Company

The Company may suspend or terminate your access to the Licensed Product and your Account, in whole or in part, at any time, with or without cause, and with or without notice, including but not limited to in the event of:

• Your breach of any term of this Agreement (subject to Section 17.2);

• Conduct that the Company reasonably believes is harmful to other users, the Company, or third parties;

• Request or requirement by law enforcement or a governmental authority;

• Discontinuation or material modification of the Licensed Product; or

• Unexpected technical or security issues.

17.4 Effects of Termination

Upon termination of this Agreement:

• All licenses and rights granted to you under this Agreement shall immediately cease;

• You must cease all use of the Licensed Product and delete all copies of the App;

• The Company may delete your Account and all associated data, subject to legal retention requirements;

• Sections that by their nature should survive termination shall survive, including but not limited to Sections 2, 6.7, 7.2, 11, 14, 15, 16, 18, and 20.

18. Governing Law, Arbitration, and Class Action Waiver

18.1 Governing Law

This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of Hong Kong, without regard to conflict of law principles.

18.2 Informal Dispute Resolution

Before initiating formal proceedings, you agree to contact us at support@drlookai.ai and attempt to resolve the dispute informally for at least thirty (30) days. During that period, both parties will engage in good-faith efforts to resolve the matter.

18.3 Binding Individual Arbitration

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to this Agreement or the Licensed Product that cannot be resolved informally will be resolved by binding individual arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the arbitration is filed. The seat of arbitration will be Hong Kong, the arbitration will be conducted in English, and the arbitrator may permit remote hearings or remote submissions where appropriate.

18.4 Class Action Waiver

You and we agree that any arbitration or other permitted proceeding will be conducted only on an individual basis and not as a class, collective, consolidated, representative, or private attorney general action. The arbitrator or court may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

18.5 Limited Court Remedies

Nothing in this Section prevents either party from seeking temporary injunctive or equitable relief for alleged intellectual property infringement, misuse of confidential information, or unauthorized access to systems, or from bringing an eligible claim in small claims court where such option is available and permitted by law.

18.6 Mandatory Consumer Rights

Nothing in this Agreement deprives you of any mandatory consumer protections or other rights that cannot lawfully be excluded or restricted. If applicable law makes arbitration or the class action waiver unenforceable for a specific claim, that claim may be brought only in the courts of Hong Kong, unless non-waivable law requires another forum.

19. Compliance with Applicable Laws

19.1 Privacy, Child-Safety, and Consumer Laws

The Company intends to operate the Licensed Product in a manner consistent with applicable privacy, child-safety, ecommerce, and consumer-protection laws in the jurisdictions where the Licensed Product is offered. Some rights and disclosures may vary depending on your location.

19.2 EEA and UK Users

If you are located in the European Economic Area (EEA) or the United Kingdom, additional data protection rights may apply to you under applicable law. Please review our Privacy Policy for more information about data handling, international transfers, and available privacy rights.

19.3 Privacy Contact

Questions about privacy, children's data, or this Agreement may be sent to support@drlookai.ai.

19.4 Children's Privacy

Because the Licensed Product is designed for use by children under parental supervision, parents and guardians are responsible for account setup, consent decisions, and use settings. Additional information about children's data practices and parental rights appears in our Privacy Policy.

19.5 Regulatory Changes

We may update the Licensed Product, this Agreement, or our related policies as legal requirements, regulatory guidance, or product features change.

19.6 Export Compliance

You agree to comply with all applicable export and import control laws and regulations, including the U.S. Export Administration Regulations, and not to export or re-export the Licensed Product or any technical data obtained through the Licensed Product to any prohibited country, entity, or individual.

20. General Provisions

20.1 Entire Agreement

This Agreement, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Terms of Service, constitutes the entire agreement between you and the Company with respect to the Licensed Product and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, both written and oral, regarding the subject matter hereof.

20.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from this Agreement. The remaining provisions shall continue in full force and effect.

20.3 Waiver

No waiver of any term or condition of this Agreement shall be deemed a further or continuing waiver of such term or condition or of any other term or condition. The Company's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

20.4 Assignment

You may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign this Agreement without restriction. Any attempted assignment in violation of this Section shall be null and void.

20.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet or telecommunications failures, or cyberattacks.

20.6 Notices

All notices under this Agreement shall be in writing and shall be deemed duly given when sent to the email address associated with your Account (for notices to you) or to support@drlookai.ai (for notices to the Company). You are responsible for keeping your contact information current.

20.7 No Third-Party Beneficiaries

Except as expressly provided in Section 12.3 (App Store Acknowledgments), this Agreement does not create any third-party beneficiary rights in any individual or entity.

20.8 Headings

The headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.

20.9 Language

This Agreement is drafted in English (U.S.). In the event of any conflict between the English version and any translated version, the English version shall prevail.

20.10 Accessibility

The Company is committed to making the App accessible to users with disabilities and will endeavor to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, to the extent commercially reasonable.

21. Contact Information

If you have any questions, concerns, or requests regarding this Agreement, the Licensed Product, or your Account, please contact us:

Company Name: Dr.LOOK E-Commerce Limited

Trade Name: Dr.Look AI

Email: support@drlookai.ai

Website: https://drlookai.ai

Privacy Contact: support@drlookai.ai

For requests related to children's privacy, parental rights, or COPPA inquiries, please include "Children's Privacy" in the subject line of your email.

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