Terms of Service

Last Updated: March 26, 2026

These Terms of Service ("Terms") govern your access to and use of the website located at https://drlookai.ai and any related products, services, support channels, connected device features, browser-based features, cloud-based functions, content, accounts, and other services provided by Dr.LOOK E-Commerce Limited ("Dr.Look AI," "we," "us," or "our").

By accessing or using our website, purchasing or using our products, creating an account, using related features, or otherwise using any part of our services, you agree to be bound by these Terms and to comply with all applicable laws and regulations. If you do not agree to these Terms, you must not access or use our services.

These Terms apply to adult users, including parents, guardians, purchasers, and other authorized users. Our products may be designed for use by children, but children may only use our products and services under the authority, supervision, and responsibility of a parent or legal guardian, and where applicable, through an account created, managed, or approved by an adult.

We may update these Terms from time to time. When we do, we will update the "Last Updated" date above. Your continued use of our services after any revised Terms take effect constitutes your acceptance of those revised Terms.

1. Definitions

In these Terms:

"Website" means https://drlookai.ai and any related browser-based pages, storefronts, support pages, customer portals, or web features operated by us.

"Device" means the Dr.Look AI learning camera and any related hardware product, accessories, embedded software, firmware, or connected components supplied by us.

"App" means any mobile application, parental application, or related software application that we make available in connection with our products or services.

"Services" means the Website, Device-related cloud or support features, App-related services, customer support, educational or interactive content, account functions, AI-enabled features, and any other services we provide from time to time.

"AI Features" means object recognition, Q&A tools, interactive characters, generated responses, educational prompts, content suggestions, recommendations, or any other features powered in whole or in part by automated, algorithmic, or artificial intelligence technologies.

"User Content" means any content, materials, prompts, questions, feedback, reviews, messages, images, submissions, or other information uploaded, submitted, posted, transmitted, or otherwise provided by you through the Services.

"You" or "your" means the person or entity accessing or using the Services. Where the Services are used by or for a child, these Terms refer primarily to the parent, legal guardian, purchaser, or other adult responsible for that child's use.

2. Eligibility and Parental Responsibility

You may only use the Services if you have the legal capacity to enter into a binding agreement under applicable law.

If you are a parent or legal guardian, you may permit a child to use certain products or features that are intended for child use, provided that you:

· have authorized that use;

· supervise such use as appropriate in light of the child's age and circumstances;

· provide any notices, permissions, or consents required by applicable law;

· are responsible for the child's use of the Services and compliance with these Terms; and

· ensure that all information you provide to us is accurate, current, and complete.

Children may not create standalone accounts, submit registration information independently, or accept these Terms on their own behalf.

All child-facing profiles, permissions, and features must be created, activated, and managed through a parent-controlled account. Where applicable law requires verifiable parental consent before personal information is collected from a child, access to the relevant feature may be limited until that consent is completed.

You are responsible for all activity that occurs under your account, within your household use, or through any Device or App linked to your account, except to the extent caused solely by our own unlawful conduct or breach of these Terms.

3. Scope of the Services

Our Services may include:

· ecommerce and storefront functions through the Website;

· sale, support, and information relating to our Device;

· access to or support for the App;

· cloud-based or account-linked features;

· educational, interactive, or AI-enabled content;

· customer support, communications, and service notices; and

· product updates, improvements, and related functionality.

Not all features are available in all countries, languages, Devices, Apps, operating systems, or versions at all times. Some features may require an internet connection, an account, a compatible device, updated software, or other technical conditions.

We reserve the right to add, remove, modify, suspend, restrict, or discontinue any part of the Services at any time, with or without notice, to the extent permitted by applicable law.

4. Accounts and Account Security

Certain features of the Services may require you to create an account.

When creating an account, you agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for:

· maintaining the confidentiality of your login credentials;

· restricting unauthorized access to your account, Device, and related App;

· ensuring that only authorized persons use the account; and

· promptly notifying us if you suspect unauthorized access, misuse, or a security incident involving your account.

We may suspend, restrict, or terminate accounts that are inaccurate, inactive, used in violation of these Terms, or reasonably suspected of fraud, misuse, unlawful conduct, or security risk.

5. Orders, Purchases, and Product Availability

If you place an order through the Website, you agree to provide accurate order, payment, billing, and delivery information.

All product descriptions, pricing, availability, delivery estimates, promotional materials, and related content are subject to change at any time without notice, to the extent permitted by applicable law.

Submission of an order does not guarantee acceptance. We reserve the right to reject, limit, cancel, or refuse any order for lawful reasons, including suspected fraud, pricing errors, listing errors, supply limitations, payment issues, or misuse of the Services.

Separate policies may apply to shipping, returns, refunds, order handling, or delivery matters. Where such policies are published on the Website, they form part of the overall rules governing your transaction to the extent applicable.

If you purchase through a third-party reseller, marketplace, app store, or other external seller, your purchase may also be subject to that third party's terms and policies.

6. Device Use and Product Safety

The Device is intended to be used only in accordance with any instructions, packaging, manuals, warnings, setup guidance, and safety information we provide.

You agree that you will not, and will not permit any other person to:

· misuse the Device;

· use the Device for unlawful, harmful, deceptive, abusive, or unsafe purposes;

· tamper with, dismantle, decompile, reverse engineer, or attempt to extract source code from the Device, firmware, or related software, except where such restriction is prohibited by applicable law;

· interfere with the integrity, security, or operation of the Device or related Services; or

· use the Device in a way that may harm children, third parties, networks, systems, or our Services.

You are responsible for ensuring that the Device is used safely, reasonably, and under suitable adult supervision where appropriate. You remain responsible for determining whether the Device and any feature or content is suitable for your child in light of the child's age, maturity, circumstances, and needs.

We do not guarantee that every feature, response, category, output, or filter will always be available, uninterrupted, error-free, age-appropriate in every instance, or suitable in every situation.

7. App and Software

Your use of any App, embedded software, firmware, or other software provided by us may also be subject to a separate End User License Agreement or similar license terms.

If a separate EULA applies, that EULA governs software licensing matters in addition to these Terms. In the event of a direct conflict between these Terms and the EULA regarding software licensing, the EULA will control to the extent of that conflict.

You acknowledge that App functionality may depend on third-party platforms, including the Apple App Store, Google Play, your operating system, your mobile device, network connectivity, and other third-party services. We are not responsible for failures caused by third-party platforms outside our reasonable control.

We may deploy patches, updates, upgrades, bug fixes, modifications, or improvements to the App, Device software, firmware, or related services at any time.

8. AI Features and Educational Content

Our Services may include AI Features and other educational, informational, or interactive content. These features are designed to support curiosity, learning, and engagement, but they are not infallible.

You acknowledge and agree that:

· AI-generated or AI-assisted responses may be incomplete, inaccurate, outdated, simplified, or inappropriate in certain contexts;

· object recognition or classification results may be imperfect or mistaken;

· AI Features may produce responses that are not suitable for every child or every situation;

· educational content is provided for general informational and learning purposes only; and

· our Services are not a substitute for parental judgment, supervision, education professionals, medical advice, psychological advice, mental health services, emergency services, or professional guidance of any kind.

You must not rely on AI Features or other content provided through the Services for medical, health, therapeutic, legal, safety-critical, emergency, or similarly high-risk decisions.

Parents and guardians remain responsible for reviewing, interpreting, supervising, and deciding how their child uses or relies on the Services.

We do not use User Content, children's personal information, or similar account data to train general-purpose artificial intelligence or machine learning models.

Where we use information to improve service quality, safety, or functionality, we aim to use aggregated or de-identified information where feasible. Third-party AI, cloud, or processing providers may process data only to provide services to us and are not permitted by us to use User Content or personal information to train their own models.

9. Acceptable Use

You agree not to use the Services:

· in violation of any applicable law, regulation, or third-party right;

· to abuse, harass, threaten, exploit, deceive, or endanger any person, including any child;

· to upload, transmit, or submit unlawful, harmful, defamatory, obscene, infringing, misleading, or otherwise objectionable content;

· to collect, scrape, harvest, or otherwise obtain data from the Services without authorization;

· to interfere with or disrupt the Services, servers, networks, or security features;

· to introduce malware, malicious code, bots, or other harmful technologies;

· to circumvent access controls, content filters, parental controls, or usage restrictions;

· to test, probe, or exploit vulnerabilities in the Services;

· to use the Services to build, train, improve, benchmark, or support competing products, models, or automated systems without our prior written consent;

· to impersonate any person or misrepresent your affiliation or authority; or

· to use the Services in a way that we reasonably consider unsafe for children, harmful to our users, or damaging to our business or reputation.

We may investigate suspected violations and take any action we reasonably consider appropriate, including content removal, account suspension, service restriction, order cancellation, or referral to law enforcement where appropriate.

10. User Content, Reviews, and Feedback

You may have the ability to submit reviews, feedback, support requests, questions, prompts, or other User Content through the Services.

You retain ownership of your User Content, but you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, adapt, display, process, and otherwise use that User Content as reasonably necessary to:

· operate and provide the Services;

· respond to your requests and support needs;

· maintain security and system integrity;

· improve our products and services using aggregated or de-identified information where feasible;

· comply with legal obligations; and

· enforce these Terms.

You represent and warrant that:

· you have the rights and authority needed to provide the User Content;

· the User Content does not violate any law or third-party right; and

· where the User Content relates to a child, you have all necessary authority and permissions to provide it to us.

We may, but are not obliged to, monitor, review, remove, refuse, or restrict User Content at our discretion.

If you provide suggestions, ideas, recommendations, or feedback about our products or Services, we may use them without restriction or compensation to you.

11. Intellectual Property

All intellectual property rights in the Services, including the Website, Device-related materials, App-related materials, software, firmware, technology, AI Features, text, graphics, design, branding, logos, product descriptions, compilations, interface elements, and other content made available by us, are owned by us or licensed to us and are protected by applicable intellectual property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your personal, lawful, and non-commercial household use, unless we expressly agree otherwise in writing.

You must not:

· copy, reproduce, distribute, republish, sell, rent, or exploit any part of the Services except as expressly permitted;

· remove or alter any copyright, trademark, or proprietary notices;

· use our trademarks, branding, or trade dress without prior written consent; or

· use our content, outputs, software, or systems to build or support a competing product or service without our prior written consent.

· Copyright and IP Infringement Notices: If you believe any content or material made available through the Services infringes your copyright or other intellectual property rights, please send a written notice to support@drlookai.ai with enough detail for us to investigate, including a description of the work or right claimed to be infringed, the location of the allegedly infringing material, your contact information, and a statement that you have a good-faith belief the use is not authorized.

· For U.S.-style DMCA notices or similar complaints, please also include a statement that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf. We may remove or disable access to challenged material, request additional information, and suspend repeat infringers where appropriate.

12. Third-Party Services and Links

The Services may contain links to third-party websites, tools, platforms, app stores, payment processors, support tools, embedded content, or other third-party services.

We do not control and are not responsible for third-party websites or services, including their availability, content, privacy practices, terms, or actions.

Your use of any third-party service is at your own risk and may be subject to separate third-party terms and policies.

13. Privacy

Our collection and use of personal information is governed by our Privacy Policy and any related notices we make available to you.

Where children's information is involved, parents or guardians are responsible for reviewing the relevant privacy disclosures and, where required, providing consent or other authorization before use of relevant Services.

14. Service Availability, Changes, and Support

We do not guarantee that the Services will always be available, uninterrupted, secure, or free from delays, errors, or defects.

Without limiting the above, functionality may be affected by:

· internet connectivity;

· third-party providers or platforms;

· software, firmware, or hardware compatibility;

· maintenance, updates, repairs, or testing;

· legal or regulatory changes; or

· safety, fraud, or misuse concerns.

We may contact you with service-related notices, updates, safety information, legal notices, support communications, or changes affecting your use of the Services.

15. Disclaimers

To the maximum extent permitted by applicable law, the Services, Device-related software and features, Website content, AI Features, and all related materials are provided on an "as is" and "as available" basis.

We do not make any warranty or representation, express or implied, regarding:

· uninterrupted availability;

· accuracy, completeness, or reliability;

· merchantability;

· fitness for a particular purpose;

· non-infringement;

· compatibility with all devices, systems, or jurisdictions;

· the suitability of the Services for every child, household, or purpose; or

· the correctness or appropriateness of AI-generated or AI-assisted outputs.

Nothing in these Terms excludes any warranty, guarantee, right, or remedy that cannot lawfully be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Dr.LOOK E-Commerce Limited and its affiliates, directors, officers, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, reputation, data, or use, arising out of or in connection with:

· your use of or inability to use the Services;

· your purchase or use of the Device;

· your use of the App;

· AI-generated or AI-assisted outputs;

· service interruptions, outages, or defects;

· third-party services; or

· misuse by you or any authorized or unauthorized user connected with your account or Device.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or the Services will not exceed the amount you paid to us for the relevant product or service giving rise to the claim in the twelve (12) months preceding the event giving rise to the claim, or if no payment was made, one hundred U.S. dollars (US$100).

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

17. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Dr.LOOK E-Commerce Limited and its affiliates, directors, officers, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

· your breach of these Terms;

· your misuse of the Services;

· your violation of any applicable law or third-party right;

· any User Content you submit;

· your failure to obtain required permissions, authority, or parental or legal consent; or

· use of the Services by any child or other person under your authority or supervision.

18. Suspension and Termination

We may suspend, restrict, disable, or terminate your access to all or part of the Services at any time, with or without notice, if we reasonably believe that:

· you have breached these Terms;

· your use creates a safety, legal, regulatory, technical, or reputational risk;

· fraud, abuse, unlawful conduct, or unauthorized activity is suspected; or

· suspension or termination is necessary to protect children, users, our systems, or third parties.

You may stop using the Services at any time.

Any provisions that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitation of liability, indemnity, governing law, jurisdiction, and accrued rights, will survive termination.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remainder of these Terms will remain in full force and effect.

20. Entire Agreement

These Terms, together with any policies or documents expressly incorporated by reference, including our Privacy Policy, Cookie Policy, Acceptable Use Policy, Shipping Policy, Refund Policy, and any applicable EULA, constitute the entire agreement between you and us regarding the subject matter they cover, unless otherwise expressly stated.

21. Dispute Resolution, Arbitration, and Class Action Waiver

Before initiating formal proceedings, you agree to contact us at support@drlookai.ai and attempt to resolve the dispute informally for at least thirty (30) days. During that period, both sides will use good-faith efforts to resolve the matter.

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding individual arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the arbitration is filed. The seat of arbitration will be Hong Kong, the arbitration will be conducted in English, and the arbitrator may permit remote hearings or remote submissions where appropriate.

You and we agree that arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, representative, or private attorney general action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

Nothing in this section prevents either party from seeking temporary injunctive or equitable relief for alleged intellectual property infringement, misuse of confidential information, or unauthorized access to systems, or from bringing an eligible claim in small claims court where such option is available and permitted by law.

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles. If a dispute is found not to be subject to arbitration, then, to the extent permitted by applicable law, the courts of Hong Kong will have exclusive jurisdiction.

22. Contact Us

If you have any questions about these Terms or the Services, you may contact us at:

Company: Dr.LOOK E-Commerce Limited
Website: https://drlookai.ai
Email: support@drlookai.ai