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Contact our support team with privacy questions, data requests, safety concerns, or product questions. We aim to respond within one business day.
Dr.Look AI Cap is designed to help kids explore the world around them without open web browsing, ads, or social feeds. We use privacy-minded design, parent controls, and child-friendly safeguards to support safer learning experiences for families in North America and Europe.
We design Dr.Look AI products with major child privacy and consumer privacy requirements in mind, including COPPA in the United States, CCPA/CPRA in California, and GDPR-related children’s privacy requirements in Europe and the UK.
COPPA sets requirements for online services that collect personal information from children under 13, including parental notice, verifiable parental consent, access, deletion, and reasonable data security.
How Dr.Look AI is designed to support compliance: Parents create the account, review the information we describe, and manage child profiles through the Dr.Look AI app. We limit data collection, avoid third-party ad networks in the child experience, and provide tools for eligible access and deletion requests.
California privacy laws may give residents rights to know, access, delete, correct, and opt out of certain uses of personal information, with added protections for minors and sensitive personal information.
How Dr.Look AI supports these rights: Our Privacy Policy explains the categories of information we collect, how we use it, and how parents or eligible users can submit access, correction, deletion, or opt-out requests. We do not sell children’s personal information.
Age-appropriate design principles encourage products used by children to prioritize privacy, minimize unnecessary data use, avoid manipulative design patterns, and give families clear controls.
How Dr.Look AI applies these principles: Dr.Look AI Cap is designed without open web browsing, social feeds, third-party ads, or engagement loops in the child experience. Parent controls help families manage use and learning activity.
GDPR-related requirements include principles such as transparency, data minimization, purpose limitation, security, parental involvement where required, and rights to access, correct, or delete personal information.
How Dr.Look AI is designed around these principles: We aim to limit unnecessary data collection, explain our practices clearly, provide parent-managed privacy tools, and handle eligible privacy requests according to applicable law.
Where we store personal information, we use trusted cloud infrastructure and security controls. Parents can request access, correction, or deletion of eligible data through the Dr.Look AI app or by contacting us, subject to applicable law, security needs, and backup requirements.
We use cloud infrastructure with encryption in transit and at rest, along with access controls designed to help protect personal information.
Access to personal information is limited to authorized personnel when needed for support, safety, security, operations, or legal reasons.
Parents can request deletion of eligible account data. We delete or de-identify data according to applicable law and our retention, security, and backup practices.
Parent controls are part of the Dr.Look AI experience and may vary by app version, region, and device settings.
Set healthy limits for camera use from the Dr.Look AI app.
Review available learning activity, such as discoveries, timestamps, and summaries.
Review available learning content and activity where supported.
Manage device access, profiles, and account data from the Dr.Look AI app where available.
Depending on your region, privacy laws such as COPPA, CCPA/CPRA, and GDPR-related children’s privacy rules may provide rights to access, correct, delete, or receive a copy of personal information.
Parents can request a copy of eligible account or child profile information through the Dr.Look AI app or by contacting us.
COPPA · CCPA/CPRA · GDPR-related rightsWe process eligible correction requests according to applicable law and product functionality.
CCPA/CPRA · GDPR-related rightsParents can request deletion of eligible data. Some information may be retained where required for legal, security, fraud prevention, warranty, tax, or backup purposes.
COPPA · CCPA/CPRA · GDPR-related rightsWe design and test our products with applicable privacy, safety, wireless, electrical, and materials requirements in mind for the markets where they are sold.
Our policies explain how Dr.Look AI products, software, website, and services work. Please review them before purchasing or using the product.
What we collect, how we use it, and how privacy requests work.
How cookies and similar technologies may be used on our website.
Rules for using Dr.Look AI products, services, and online features.
How you may use Dr.Look AI software and updates.
The terms that govern purchases, services, accounts, and product use.
Contact our support team with privacy questions, data requests, safety concerns, or product questions. We aim to respond within one business day.