Cookie Policy

Last Updated: March 26, 2026

This Cookie Policy explains how Dr.LOOK E-Commerce Limited ("we," "us," or "our") uses cookies and similar technologies when you visit https://drlookai.ai and any related browser-based pages, storefronts, portals, or web features we operate (collectively, the "Website").

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

This Cookie Policy applies to cookies and similar technologies used through the Website. It does not by itself govern data practices that take place solely through our mobile application, connected device, or offline interactions, which may be addressed separately in our other legal documents and notices where applicable.

1. What Are Cookies?

Cookies are small text files placed on your browser or device when you visit a website. They help websites function properly, remember user settings, improve security, maintain sessions, and provide information about how visitors use a site.

We may also use similar technologies such as pixels, tags, scripts, software development kits, local storage, and session storage. For convenience, we refer to all such technologies in this Cookie Policy as "cookies," unless the context requires otherwise.

2. Why We Use Cookies

We may use cookies for the following purposes:

- to operate, maintain, and secure the Website

- to support core Website functions and user navigation

- to remember settings and preferences

- to maintain login sessions and account-related functions

- to support storefront, order, cart, checkout, or similar transaction-related functionality where available

- to protect against fraud, misuse, unauthorised access, and technical abuse

- to understand how the Website is used and improve its performance and functionality

- where permitted, to measure the effectiveness of content, features, or communications

3. Types of Cookies We Use or May Use

A. Strictly Necessary Cookies

These cookies are necessary for the Website to function properly and cannot usually be switched off in our systems. They are used for core functions such as page navigation, website security, session continuity, account login, fraud prevention, network management, and essential Website operations.

Without these cookies, some parts of the Website may not function properly.

B. Functional or Preference Cookies

These cookies allow the Website to remember choices you make, such as language, region, saved preferences, or other settings, so we can provide a more personalized and consistent browsing experience.

C. Analytics or Performance Cookies

These cookies help us understand how visitors interact with the Website, such as which pages are visited, how visitors move through the Website, how long users remain on pages, and whether errors occur. This information helps us improve Website design, performance, and user experience.

Where required by law, we will only use analytics or performance cookies after obtaining your consent.

D. Advertising or Targeting Cookies

These cookies may be used to deliver relevant advertising, limit repeated advertising, measure campaign effectiveness, or track browsing activity across websites or services.

We do not represent in this Cookie Policy that advertising or targeting cookies are currently active unless and until they are actually implemented. If we use such cookies in the future, we will update this Cookie Policy and, where required by law, request your consent before placing them.

4. Cookies Currently Used on the Website

Based on a recent scan of the Website homepage and our current Website setup, the Website currently uses cookies and similar technologies that fall into multiple categories, including strictly necessary cookies, analytics cookies, and certain additional cookies or similar technologies associated with communications, consent-related functionality, session state, or other operational features.

The most recent single-page scan identified cookies in the following categories on the scanned URL:

- Necessary cookies

- Analytics cookies

- Other cookies or similar technologies

At the time of that scan, no advertisement, functional, or performance cookies were identified on the scanned URL. However, cookie usage may vary across pages, tools, features, user flows, and over time, including where ecommerce, checkout, customer support, embedded services, or additional integrations are involved.

These cookies or similar technologies may be used for purposes such as:

- maintaining secure browsing sessions

- supporting account access or login-related functionality

- enabling storefront, cart, checkout, payment, or transaction continuity

- preserving session state during navigation

- supporting language or localisation preferences

- supporting website hosting, page performance, and error detection

- helping prevent fraud, abuse, spam, bots, or technical misuse

- supporting customer communications or service tools

- measuring website usage, events, traffic, engagement, and performance

- supporting security, diagnostics, and system stability

As the Website develops, we may introduce, remove, or modify cookies, pixels, tags, scripts, local storage tools, or other similar technologies. If we do so, we will update this Cookie Policy and, where required by applicable law, provide an appropriate consent mechanism before non-essential cookies or similar technologies are activated.

Current Cookie Examples Identified on the Scanned URL

The following cookies or similar technologies were identified during a recent scan of the scanned URL of the Website. This list is intended as a transparency aid and may not reflect every cookie or similar technology used across all pages, tools, features, checkout flows, or integrations on the Website.

- localization